Refund & Returns Policy

Overview

If you are not completely satisfied with a purchase, Island Office Furniture’s refund and return policy outlines how to cancel orders, return items and request refunds. The policy applies to all goods purchased from the website.

Order Cancellation Rights

• Cooling‑off period – You may cancel an order within 7 days of receiving the goods without giving a reason.
• To cancel, send a clear statement by email to info@islandofficefurniture.co.za.
• Refund timing – The company will reimburse you within 14 days of receiving the returned goods using the same payment method.

Conditions for Returns

• Goods must have been purchased within the last 7 days and be in their original packaging.
• Non‑returnable items include custom or personalized goods, products that deteriorate quickly or have expired, items unsealed for health/hygiene reasons, and goods that have been inseparably mixed with other items.
• Sale items – Only regular‑priced goods are eligible for refunds; sale items cannot be refunded.

Returning Goods

• Customers are responsible for the cost and risk of returning goods to the company’s address: 16 Precision Street, Kya Sands, Randburg, Gauteng, South Africa, 2163.
• An insured and trackable shipping service is recommended; refunds cannot be processed until returned goods are received.

Gifts

If an item was marked as a gift, you will receive a gift credit for the amount of your return. If the item was not marked as a gift, the refund will be sent to the original purchaser.

Contact

For questions about the returns or refund process, email info@islandofficefurniture.co.za.